My Kindle died yesterday, unexpectedly. I had plugged it in to recharge the battery, and when I went back to get it, the screen was completely dark, like it had been burned out or something. The image looks like a negative and it's actually hard to read anything at all on it, even to tell if it's on or off.
Thank goodness it has a one-year warranty instead of 90 days like a lot of electronics (it is like five days over that 90-day period). I dreaded trying to call Amazon and try to talk them into repairing or replacing it, but today after work I made myself do it. I was pleasantly surprised. I explained the problem, and there was no conversation trying to find a way to say I did something wrong to mess up the device. The guy simply confirmed my address and then said a new one should arrive Nov. 8. I'm still a little shell-shocked, and I'm halfway convinced I didn't hear him right - I tend to have trouble hearing stuff on the phone, especially if the person talks softly or has much of an accent (and this person had both those characteristics).
I guess we'll see on Monday. But if there's a new Kindle on my porch that afternoon, you can bet I'll leave some positive feedback somewhere on the Amazon site.